Contact & Support
Questions? Need help? Feeling uncertain about something? We’ve got you. Shut Up & Write!’s Community Team is here to support you at every step of your organizer journey. Reaching out is not just for emergencies – even if you just want to brainstorm or double-check something, we’re happy to hear from you.
How We Can Help: Here are some examples of what you might contact us for :
Navigating the Platforms: Confused by Meetup settings or the SUAW website? Can’t figure out how to edit an event or where to find a feature? Drop us a line – we can guide you through it or even hop on a quick call to walk you through any technical steps.
Event Logistics: Not sure how to handle a venue change, or need advice on picking a location? We’ve seen a lot of scenarios and can offer suggestions. Similarly, if your event is growing and you’re thinking of splitting it or adding another, talk to us – we might help coordinate additional resources or promotion.
Resolving Issues: If you had a difficult situation with an attendee or any issue you’re not certain how to address, let us know. We can advise on how to approach the person or situation. Your safety and the group’s well-being are top priorities for us.
Ideas & Growth: Want to try something new, like a collaborative event with another city’s SUAW group, or have an idea for a writing challenge? We’d love to hear it and can share what’s worked elsewhere. We might also connect you with other organizers who have done something similar.
Or maybe you just need a morale boost on a low-attendance week – we’re here for that too!
Contact Channels:
Email: The easiest way to reach us is via email at organizers@shutupwrite.com. We monitor this inbox daily and try to respond within 1-2 business days at most, often sooner. Include as much detail as you can about your question or issue, and we’ll get back to you with answers or next steps.
Contact Form: Not sure if this is an organizer specific question? Use this form to contact our entire team. We’ll make sure it' get’s to the right person.
Social Media: While you can DM us on our official Instagram or Facebook, we don’t check these channels frequently. As a small nonprofit, we don’t have a dedicated marketing team keeping us updated on the messages that come through, so it’s best to use the options above. With that said, we try to monitor social channels regularly and will get back to you when we can.
Support Availability: We’re a small (but mighty) team headquartered in San Francisco (Pacific Time). We generally respond on weekdays. If you have an urgent issue during an event (e.g., a serious harassment incident), reach out to your local authorities.
Finally, a big thank you. By reaching the end of this guide, you’ve shown dedication to creating a wonderful experience for your fellow writers. We’re grateful to have you on the team. Your passion and effort make the SUAW community possible. So, whenever you need anything – or just want to share a victory – you know where to find us.
Let’s keep writing – together. And happy organizing!